Zelle®常见问题

是什么 ZELLE?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S.通常在几分钟内¹. 只需要一个电子邮件地址或U.S. 手机号码, you can send money to people you trust, regardless of w在这里 they bank².

我可以把钱寄给谁 ZELLE?

你可以把钱寄给朋友、家人和其他你信任的人².

Since money is sent directly from your bank account to another person's bank account within minutes¹, 只把钱寄给你信任的人是很重要的, 并始终确保你使用了正确的电子邮件地址或U.S. 手机号码.

我如何使用 ZELLE?

你可以用。发送、请求或接收钱 Zelle.

1. 开始吧, log into 365电竞平台's online banking or mobile app, 导航到账单支付，选择“用Zelle汇款”^®". 接受条款和条件，输入您的电子邮件地址或美国.S. 手机号码, 收到一次性验证码, 进去, 你已经准备好开始发送和接收 Zelle.
2. 汇款用 Zelle，只需添加可信收件人的电子邮件地址或U.S. 手机号码, 输入您想要发送的金额和可选备注, 审查, 然后点击“发送”." In most cases, the money is available to your recipient in minutes¹.
3. 要钱 Zelle, 选择“请求,选择你想要向其要钱的个人, 输入您想要请求的金额, 包括一个可选的注释, 查看并点击“请求”³.
4. 要收到钱，只需分享您注册的电子邮件地址或U.S. 手机号码 with a friend and ask them to send you money with Zelle.

有人给我寄了钱 Zelle，我如何接收它?

如果你已经注册了 Zelle，你不需要采取任何进一步的行动. The money will move directly into your bank account通常在几分钟内¹.

如果你还没有注册 Zelle，请遵循以下步骤:

1. Click on the link provided in the payment notification you received via email or text message.
2. 选择365电竞平台.
3. Follow the instructions provided on the page to enroll and receive your payment. 注意邮件地址或U.S. 手机号码 w在这里 you received the payment notification - you should enroll with Zelle 使用该电子邮件地址或U.S. 手机号码 w在这里 you received the notification to ensure you receive your money.

我可以用什么类型的付款 Zelle?

Zelle 是给家人寄钱的好方法吗, 朋友, 还有你熟悉的人，比如你的私人教练, 保姆或邻居².

Since money is sent directly from your bank account to another person's bank account within minutes¹, Zelle should only be used to send money to 朋友, family and others you trust.

365电竞平台也没有 Zelle offers a protection program for any authorized payments made with Zelle -例如, if you do not receive the item you paid for or the item is not as described or as you expected.

我该如何开始?

这很简单—— Zelle is already available within 365电竞平台's mobile banking app and online banking within Bill Pay! Check our app or sign-in online and follow a few simple steps to enroll with Zelle 今天.

What if I want to send money to someone whose financial institution doesn't offer Zelle?

You can find a full list of participating banks and credit unions live with Zelle 在这里.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle 透过下载 Zelle Android和iOS应用程序.

报名参加 Zelle app, your recipient will enter their basic contact information, an email address and U.S. 手机号码和一张Visa卡^® 或万事达卡^® 带美元的365电竞平台记卡.S. 美国账户(不包括美国账户).S. 领土). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

如何 Zelle 工作?

当你注册 Zelle 通过您的网上银行账单支付账户, 或者手机银行应用程序, 你的名字, 您的信用合作社的名称, 以及美国邮政的电子邮件地址.S. 您注册的手机号码是共享的 Zelle (no sensitive account details are shared – those stay with 365电竞平台).

当有人把钱寄到你注册的电子邮件地址或U.S. 手机号码, Zelle looks up the email address or 手机号码 in its "directory" and notifies 365电竞平台 of the incoming payment. 365电竞平台 then directs the payment into your bank account, 同时保持您的敏感帐户详细信息的私密性.

我可以使用吗? Zelle 在国际上?

为了使用 Zelle，发件人和收件人的银行账户必须在美国.S.

我可以取消付款吗?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, 你可以去你的活动页面, 选择要取消的付款, 然后选择“取消此付款”."

如果你汇款的人已经注册了 Zelle, the money is sent directly to their bank account and cannot be canceled. 这就是为什么只把钱寄给你信任的人很重要, 并始终确保你使用了正确的电子邮件地址或U.S. 汇款时的手机号码.

如果你把钱寄错了人, we recommend contacting the recipient and requesting the money back. 如果你不能拿回你的钱, 请拨打会员服务电话800-453-3913，以便我们为您提供帮助.

Scheduled and recurring payments are features provided by 365电竞平台 in our online banking and mobile banking app and are not features of Zelle. Please contact member services with any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

用多长时间可以收到钱 Zelle?

汇款 Zelle 通常可在几分钟内提供给已登记的收件人¹.

如果你把钱寄给没有注册的人 Zelle，他们将收到通知，提示他们注册. After enrollment, the money will move directly to your recipient's account通常在几分钟内¹.

如果您的付款正在等待, we recommend confirming that the person you sent money to has enrolled with Zelle 并且您输入了正确的电子邮件地址或U.S. 手机号码.

如果你在等着收钱, you should check to see if you've received a payment notification via email or text message. 如果您没有收到付款通知, we recommend following up with the sender to confirm they entered the correct email address or U.S. 手机号码.

还是有问题? 请致电会员服务部800-453-3913.

我汇款的人会收到通知吗?

是的! 他们将通过电子邮件或短信收到通知.

我的信息安全吗??

Keeping your money and information safe is a top priority for 365电竞平台. 当你使用 Zelle 在我们的手机应用程序或网上银行, your information is protected with the same technology we use to keep your bank account safe.

我不确定使用 Zelle 付钱给我不认识的人. 我该怎么办??

如果你不认识这个人, 或者你不确定你会得到你所付出的(例如), 从网上竞标或销售网站购买的物品), 你不应该使用 Zelle 对于这些类型的事务.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). 365电竞平台也没有 Zelle offers a protection program for any authorized payments made with Zelle -例如, if you do not receive the item you paid for or the item is not as described or as you expected.

What if I get an error message when I try to enroll an email address or U.S. 手机号码?

您的电子邮件地址或U.S. 手机号码可能已经注册 Zelle 在另一家银行或信用合作社. Call our member support team (800-453-3913) and ask them to move your email address or U.S. 手机号码 to 365电竞平台 so you can use it for Zelle.

一旦会员支持移动您的电子邮件地址或U.S. 手机号码, it will be connected to your 365电竞平台 account so you can start sending and receiving money with Zelle through the 365电竞平台 mobile banking app and online banking. Please call 365电竞平台's member support toll-free at 800-453-3913 for help.